Frequently Asked Questions
Everything you need to know about your Totem Bags experience.
What materials are used in Totem Bags?
Our bags are crafted using premium, ethically sourced materials including water-resistant canvas, reinforced vegan leather, and high-tensile nylon to ensure durability for everyday use.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range between 10-21 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do Totem Bags come with a warranty?
Yes, every Totem Bag is backed by a 1-year limited warranty that covers manufacturing defects in materials and workmanship.
How should I clean and maintain my bag?
We recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying, as this may compromise the structural integrity and water-resistant coating of the bag.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.